Legal framework

General Terms of Sale

Last updated: October 2026

1. Scope

These General Terms of Sale (“GTS”) govern the supply of services by Roots Unity SASU (the “Provider”) to any individual or legal entity (the “Client”) booking a service through the website www.roots-unity.com or by any other means.

2. Provider

Roots Unity SASU — Share capital €1
45 rue Léon Bathiat, Étage 3, Appartement 61, 59600 Maubeuge, France
RCS Valenciennes 106 128 903
Contact: contact@roots-unity.com

3. Services offered

Individual systemic constellation sessions (in person or remote)
Individual and group supervision for therapists and practitioners
Online courses and course packs (specific conditions: terms of sale for online courses)
Online courses and course packs (specific conditions: terms of sale for online courses)
Training in systemic constellation
Coaching and consulting

Detailed descriptions, durations and prices are available on each service page.

4. Prices

Prices are shown in euros (€) on each service page.

Individual clients (B2C): prices include all taxes (incl. VAT).
Business clients (B2B): prices exclude taxes (excl. VAT). Applicable VAT, where relevant, is added at the rate in force.

The Provider reserves the right to change its prices at any time. Services are invoiced at the price in force on the date of booking.

5. Booking and payment

Bookings are confirmed on receipt of payment. Payment is made by bank transfer, credit card or any other means indicated at the time of booking. For multi-session programmes, an instalment plan may be agreed.

6. Right of withdrawal (B2C only)

In accordance with Article L221-18 of the French Consumer Code, the Client (individual consumer) has 14 days from the booking date to exercise their right of withdrawal, without having to give a reason.

If the service has started at the Client's express request before the end of the withdrawal period, the Client expressly waives this right (Article L221-25 of the French Consumer Code).

To exercise the right of withdrawal: written notice to contact@roots-unity.com.

7. Cancellation and rescheduling

Cancellation by the Client more than 48 hours before the session: full refund or rescheduling at no charge
Cancellation by the Client less than 48 hours before the session: 50% retained as a cancellation fee
Unjustified no-show: full price retained
Cancellation by the Provider: full refund or rescheduling to an agreed date

In the event of force majeure (illness, accident, exceptional event), cancellation fees may be waived on presentation of supporting evidence.

8. Delivery of the service

Sessions are delivered in person at the address indicated by the Provider, or remotely via a secure video-conferencing platform. The Client is responsible for having the necessary equipment and a suitable environment for the session.

9. Service quality and limits

The Provider's services are subject to an obligation of means, not of result. The Provider undertakes to deliver the services with the diligence and professionalism expected of their profession.

Systemic constellation, coaching and supervision are not medical, psychiatric or psychotherapeutic acts. They do not replace any necessary medical or psychological care. The Client undertakes to inform the Provider of any medical or psychological condition that may be relevant.

10. Liability

With regard to a business Client, the Provider's liability is limited to the amount of the service concerned and excludes indirect damages. With regard to a consumer, the Provider's liability is engaged under the conditions of ordinary law: nothing in these terms limits the rights that the law grants to consumers.

The Provider cannot be held liable for damages resulting from incorrect or incomplete information supplied by the Client.

11. Personal data

The processing of personal data is described in the Privacy Policy.

12. Disputes and jurisdiction

In the event of a dispute, the parties will first endeavour to find an amicable solution. Failing an amicable resolution, any dispute falls under the exclusive jurisdiction of the courts of Valenciennes (France), subject to mandatory consumer protection provisions.

For B2C Clients, the Client may have recourse to a consumer mediator under the conditions set out in Articles L611-1 et seq. of the French Consumer Code.

13. Governing law

These GTS are governed by French law.