Last updated: May 2026
These Terms of Sale govern the supply of services by Roots Unity SASU (the “Provider”) to any natural or legal person (the “Client”) booking a service through the website www.roots-unity.com or through any other means.
Detailed descriptions, durations, and pricing are available on each service page.
Prices are displayed in euros (€) on each service page.
The Provider reserves the right to modify prices at any time. Services are billed at the price in force on the date of booking.
Bookings are confirmed upon receipt of payment. Payment is made by bank transfer, credit card, or any other means indicated at the time of booking. For multi-session packages, a payment schedule may be agreed upon.
In accordance with Article L221-18 of the French Consumer Code, the Client (individual consumer) has a period of 14 days from booking to exercise their right of withdrawal, without justification.
If the service has begun at the Client’s explicit request before the end of the withdrawal period, the Client expressly waives this right (Article L221-25 of the Consumer Code).
To exercise the right of withdrawal: written notification to contact@roots-unity.com.
In case of force majeure (illness, accident, exceptional event), the cancellation fee may be waived upon presentation of justification.
Sessions are delivered in person at the address indicated by the Provider, or remotely via a secure video conferencing platform. The Client is responsible for ensuring they have the necessary equipment and a suitable environment for the session.
The Provider’s services are subject to an obligation of means, not of result. The Provider commits to deliver the services with the diligence and professionalism expected of their profession.
Systemic constellation, coaching, and supervision are not medical, psychiatric, or psychotherapeutic acts. They do not substitute for any necessary medical or psychological care. The Client undertakes to inform the Provider of any medical or psychological condition that may be relevant.
The Provider’s liability is limited to the amount of the service concerned. The Provider cannot be held liable for indirect damages or for damages resulting from incorrect or incomplete information provided by the Client.
Processing of personal data is detailed in the Privacy Policy.
In case of dispute, the parties shall first seek an amicable solution. Failing amicable resolution, any dispute is subject to the exclusive jurisdiction of the courts of Valenciennes (France), subject to mandatory consumer protection provisions.
For B2C clients, the Client may have recourse to a consumer mediator under the conditions provided by Articles L611-1 et seq. of the French Consumer Code.
These Terms of Sale are governed by French law.
